Privacy Policy
Image Group International (IGI)
Last updated: MAR 2026
Image Group International (IGI) (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit or interact with https://imagegroup.com.au (the “Website”) and any related services, coaching, training programs, or communications.
This policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information when you:
• submit a contact or enquiry form
• subscribe to a newsletter
• register for training, coaching or events
• download resources
• communicate with us by phone, email or social media
• browse our website
Personal Information
This may include:
Full name
Email address
Phone number
Company or business name
Mailing address
Enquiry details or message content
Any information you voluntarily provide
Automatically Collected Information
When you visit the Website, we may automatically collect:
IP address
Browser type and device information
Pages visited
Time and date of visit
Referring website
Website usage behaviour
This data is collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
• respond to enquiries and provide services
• deliver coaching, consulting or training programs
• send requested information or resources
• send newsletters and marketing (with your consent)
• improve website performance and user experience
• analyse website usage
• comply with legal obligations
We will not sell your personal information to third parties.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
remember your preferences
analyse site traffic
improve functionality
support marketing and advertising
You may disable cookies in your browser settings.
However, parts of the website may not function properly if cookies are disabled.
4. Third-Party Services
We may use trusted third-party providers, including:
website hosting providers
email marketing platforms
analytics services (such as Google Analytics)
AI Engines
payment processors (if applicable)
CRM systems
These providers may store data outside Australia.
We take reasonable steps to ensure they comply with privacy and security standards.
5. Disclosure of Information
We may disclose your information:
• to service providers assisting us to operate our business
• to comply with legal requirements or court orders
• to protect our rights, property or safety
• with your consent
We do not share your personal information for unrelated marketing by other companies.
6. Email & Marketing Communications
If you subscribe to our newsletter or download resources, you may receive marketing communications.
You can unsubscribe at any time by:
clicking the unsubscribe link in any email, or
contacting us directly.
7. Data Security
We take reasonable precautions to protect your information, including:
secure servers
restricted staff access
password protection
encrypted communications where possible
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Access & Correction
You may request access to the personal information we hold about you.
You may also request corrections if the information is inaccurate or outdated.
To do so, please contact us using the details below.
9. Retention of Data
We keep personal information only for as long as necessary:
to provide services
to comply with legal obligations
to resolve disputes
to enforce agreements
When no longer required, data is securely deleted or anonymised.
10. External Links
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external websites.
11. Children’s Privacy
Our services are not directed to children under 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that a child has provided information, it will be deleted.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will always be available on this page with the revised date.
13. Contact Us
If you have any questions, requests, or complaints about privacy:
Image Group International
Suite 33, 209 Toorak Road
South Yarra, VIC 3141, Australia
Phone: 1800 631 311
Email: enquiries@imagegroup.com.au
You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.