TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY.

USE OF THIS SITE INDICATES AGREEMENT WITH THEM.

The following terms and conditions are for Image Group International (IGI)

Privacy Notice:

IGI would like to assure all visitors that any information you submit to us via this site will be treated with the utmost privacy, security and confidentiality.

IGI will not make any of your information available to any 3rd parties for either profit or favour.
IGI will only use the information you submit to service your request with greater speed and accuracy and to improve this website and its services.
All information you submit to IGI will be stored securely to preserve your privacy.
IGI respects the privacy of its visitors and clients and will always act in accordance with all applicable State and Federal Legislation.

Legal Notices:

Warning on use of IGI materials

Your use of this website is at your own risk, and we give no warranties on the correct completion of the documents, links, models, The Imagemaker™ Intelligence or information. If you use materials provided on this website incorrectly, you may suffer adversely: you may not get the information you wanted or the outcome you desired, and you may suffer loss. IGI or its parent or member companies are not responsible for your loss or damages suffered as a result of your use of the information on this website. They are for your use solely at your own risk and discretion.

Prior to the use of the IGI website

Do not use this website unless you have read all the terms and accept that they will govern your right to use and access our website and all the documents, links, models, The Imagemaker™ Intelligence and information contained on it. By using this site, you signify your continued acceptance of these terms of use. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will try to highlight any significant or substantive changes to these terms to you where possible. If you choose to use imagegroup.com.au website and documents, links, models, The Imagemaker™ Intelligence or information, then IGI will regard that use as conclusive evidence of your agreement and acceptance that these terms governs yours and IGI’s rights and obligations to each other.

Amendment Terms:

IGI reserves the right to change these terms and conditions of use at any time, and those changes shall take effect in respect of all subsequent uses by you of the website. You should therefore check these terms every time you use the website, and only if you accept these terms should you proceed to access and use the documents, links, models, The Imagemaker™ Intelligence and information on the website. We will try to highlight any significant or substantive changes to you where possible, but it is your responsibility to read the terms each time you use our site.

IGI does not give Legal, Financial, Marketing or Other Advice

Whilst the documents, models, The Imagemaker™ Intelligence and information on the website have been prepared by experienced practitioners, we are not providing legal, financial, marketing, business, career or life coaching or other advice. The information contained on this website is general in nature and does not take into account your specific needs, objectives or circumstances. You should obtain your own legal, financial, marketing, business, career and life coaching or other advice before making any decision to use this website. You should consult a professional legal adviser, financial adviser, taxation adviser, accountant, marketing, business, career or life coach or other adviser to obtain specific advice for your particular situation. Nothing on this website should be construed to be financial, legal, marketing or other advice of any type.

Limitation of Liability:

It is an essential pre-condition to you using IGI website that you agree and accept that IGI is not legally responsible for any loss or damage you might suffer related to your use of the website or any coaching program, workshop, advice, consulting, product or other products they sell, howsoever arising. Your use of this website and any information you use is at your own risk. If you use the materials provided on this website incorrectly, you may suffer loss as a result. IGI is not responsible for any loss or damage you may incur, however it may arise by use of this website or its documents, models, links or information.

Competition and Consumer Act:

For the purposes of Schedule 2 of the Australian Consumer Law, in particular sections 51 to 53, 64 and 64A of Part 3-2 Division 1 Subdivision A of the Competition and Consumer Act 2010 (Cth), imagegroup.com.au and www.instituteforimagemanagement.com’s liability for any breach of a term of this agreement is limited to:

The supply to you of the services or goods again; or
The payment of the costs of having the services or goods supplied to you again.

IGI’s liability is, in all cases, limited and will not exceed, in any instance, the amount paid by you for any coaching program, workshop, advice, consultancy, product or other item purchased from this website. You must be over the age of 18 years to use this website and to purchase any goods or services.

Links to Other Websites and Information

IGI may, from time to time, provide on its website links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, approval or arrangement between IGI and the owners of those websites. IGI website may contain information provided by third parties for which IGI accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are not providing any advice, nor do we take any responsibility for any advice or goods or services purchased or received by you from those third parties in this regard, for which the third party shall be wholly responsible.

Important Disclaimers

IGI absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. IGI does not implied warranty that the documents, links, models, The Imagemaker™ Intelligence or information you purchase will be free of errors, or that defects will be corrected, or that the website or its server is free of viruses or any other harmful components. Whilst we, at all times, endeavour to have the most accurate, reliable and up-to-date information on our website, IGI does not warrant or make any representations regarding the use or the result of the use of any IGI documents, models or information from its website or as to their correctness, suitability, accuracy, reliability or otherwise. It is your sole responsibility and not the responsibility of IGI to bear any or all entire costs of servicing, repairs or correction. The applicable law in your jurisdiction may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you, but you must ensure you are aware of any risk you may be taking by using this site and its services, products, etc. It is your responsibility to do so.

When We May Be Required To Disclose Your Information

IGI may be required, in certain circumstances, to disclose information in good faith and where IGI are required to do so in the following circumstances:

By law or by any court
To enforce the terms of any of our customer agreements
To protect the rights, property or safety of IGI and www.instituteforimagemanagement.com (IIM), its employees, its customers or third parties

Choice of Law

These services and products, the provision of the material to you and our rights and obligations are:

Governed by the laws of Victoria, Australia
Not governed by the United Nations Convention on Contracts for the International Sale of Goods

Exclusion of Competitors

IGI invests substantially in time and resources researching for the most up-to-date knowledge for the exclusive benefit of our valued clients.

If you are in the business of offering personal and corporate brand image services, reputation management services, personal image management, one-on-one coaching, consulting, advising, training, workshops and seminars via person-to-person or online for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of IGI. IGI expressly excludes and does not permit you to use or access the website, to download any documents, models, The Imagemaker™ Intelligence and information from this website or obtain such documents, models, The Imagemaker™ Intelligence and information through a third party. If you breach this term, then IGI will hold you fully responsible for any loss that it might sustain and further hold you accountable for all profits that you might make from such non-permitted and improper use. IGI reserves the right to exclude and not permit any person from using its website or any of its documents, models, The Imagemaker™ Intelligence and information contained on it.

Copyright, Trademark, Content Fraud and Restriction of Use

We remind all users to exercise care not to infringe copyright or other intellectual property right. Copyright in the material available at this site is owned by IGI. The content on this site is protected against plagiarism, content fraud and theft by Copy Scape, the world’s most powerful online tool for finding plagiarised copies of content across the entire web.

You are not permitted to reproduce the documents, models, The Imagemaker™ Intelligence and information on the IGI website for the purpose of sale or for use by any third party. In particular, you are not permitted to republish, transmit electronically or otherwise or distribute any of the documents, models, The Imagemaker™ Intelligence and information that you download from this website without our express written permission. You are not permitted to download a copy of the documents, models, The Imagemaker™ Intelligence and information and retain them on computers used in your business or at home for any illegitimate or improper purpose of conducting your business or personal affairs. Additionally, you are not permitted to use any trademarks, trade names, graphics, images or designs from our website. IGI expressly reserves all copyright and trademark in this website and all documents, models, The Imagemaker™ Intelligence and information on this website and reserves the right to take action against you if you breach any of these terms.

All services and products on IGI are non-transferable and are not for commercial use. You may buy them for your own individual use and use them as many times as you like, but you may not use them on behalf of other people or combine them for use with any other product or service you may be offering. To clarify, this means that if you are a developer of any kind, you cannot reuse any of the documents, models, The Imagemaker™ Intelligence or information for your customers in your business.

AI Disclosure & Human Accountability Statement

Our Position on Artificial Intelligence

At Image Group International, we believe that transparency is not a legal obligation to be managed. It is a professional standard to be lived.

As artificial intelligence tools become increasingly embedded in professional practice across every industry, we have made a deliberate decision to be explicit about how we use them, where we don’t, and why the distinction matters … to us, and to the clients and communities we serve.

What We Use AI For

Members of the IGI team may use AI tools as part of our professional practice. We may use them for research synthesis, first-draft generation, scenario modelling, content organisation, and accelerating work that benefits from the processing capabilities these tools provide.

We are honest about this because the alternative … presenting AI-assisted work as entirely human-created without disclosure … is, in our view, both ethically problematic and strategically short-sighted. The business advisory industries are currently experiencing widespread non-disclosure in this space. We have chosen a different standard.

What AI Does Not Do at IGI

AI does not advise our clients.

AI does not make strategic recommendations.

AI does not exercise judgment, form opinions, or bring the accumulated understanding of people, organisations, and consequences that only comes from having operated at the coalface of real professional life over an extended period.

Every piece of advice, every strategic recommendation, and every assessment of a client’s reputation, leadership presence, or personal brand positioning that leaves IGI is backed by a human with real-world, hands-on experience.

Jon Michail, founder of IGI, has spent 37 years advising leaders at moments where trust, visibility, and consequence intersect. That experience … the pattern recognition, the relational intelligence, the wisdom accumulated through thousands of real engagements across four decades … is what our clients engage when they work with IGI.

He does not work alone.

The IGI team brings a combined professional experience of over 180 years across leadership advisory, personal brand strategy, reputation management, communications, media networks and organisational development. This is not a collection of generalists augmented by AI tools. It is a team of practitioners who have operated at the coalface of real professional life … across industries, across cultures, across the full spectrum of leadership challenges that only time, exposure, and genuine accountability produce.

That accumulated human experience … 180 years of pattern recognition, professional judgment, and real-world consequence … is the foundation on which every IGI engagement rests.

No AI system replicates it. No AI system replaces it. And no AI system will ever be presented by IGI as a substitute for it.

The Distinction That Matters

There is an important distinction between AI-assisted work and AI-generated work … and we take it seriously.

AI-assisted work is human work that has been informed, accelerated, or refined by AI tools, where the perspective, the judgment, the relational understanding, and the professional accountability remain entirely human. The AI is a tool in the service of the human practitioner’s expertise.

AI-generated work is output produced primarily by AI, where the human contribution is limited to the prompt and the selection of one generated option over another. The human is, in effect, a curator of machine output rather than a practitioner exercising professional judgment.

IGI may produce AI-assisted work in the first sense. We do not present AI-generated work as professional advisory output. The distinction is not always visible from the outside. It is always visible from the inside. And we hold ourselves to it because our clients deserve to know that the work they receive reflects genuine human judgment, not a well-prompted machine.

Why This Matters in Leadership and Advisory Work Specifically

We work with leaders. And the question of AI’s role in leadership is one we have thought about carefully, because it is the most consequential version of the question currently being asked across every professional domain.

AI can help a leader think more clearly. It can help identify blind spots, stress-test positions, draft communications, and prepare for difficult conversations. Used well, it is a genuinely valuable augmentation of human capability.

Used poorly, it produces something that looks like leadership without being it.

Leadership is not the production of well-reasoned outputs. It is thinking integrated with character with relational intelligence, with the accumulated understanding of people and organisations and consequences that only comes from having led through difficulty, made mistakes, absorbed the feedback, and developed wisdom from the experience.

A leader who uses AI to generate their strategic positions and communications without doing the underlying work of developing their own judgment is not a leader augmented by AI. They are a person presenting AI outputs as leadership.

The people they lead will feel the difference. The clients they serve will feel the difference. And in a professional advisory context, the difference is not a detail. It is the entire value proposition.

At IGI, we advise leaders on the gap between who they are and how they are perceived. We cannot do that work with integrity while presenting a version of ourselves that is other than what we are.

Our Commitment

We commit to the following standards in our use of AI tools:

Disclosure where it matters: Where AI tools have contributed materially to work product delivered to clients, we will be clear about that contribution on request. We will never present AI-generated analysis or recommendations as the independent professional judgment of an IGI practitioner.

Human accountability for all advice: Every recommendation, assessment, and strategic position delivered by IGI is owned by the human professional who delivers it. AI tools may inform that work. They do not determine it.

The primacy of applied experience: The value IGI delivers is not the output of any tool. It is the perspective, the process, the relationship, the meaning, and the irreducible human presence that 37 + years of Jon Michail’s in-the-trenches applied experience produce. AI has made it urgent to articulate this. We articulate it without hesitation.

Ongoing honest reckoning: As AI tools evolve and our use of them evolves, our disclosure will evolve with it. We will not allow the normalisation of AI use across our industry to become a reason for reduced transparency about our own practice.

A Final Word

We believe that the professional advisory industry is at an inflection point on the question of AI disclosure and that the choice being made now, by firms and practitioners across every discipline, will define professional standards for a generation.

Some will choose non-disclosure because disclosure feels like a competitive disadvantage. We believe the opposite is true. In a trust economy … and advisory work is always, at its core, a trust economy … the professionals who are honest about what they are and what they use will be trusted more, not less, than those who are not.

We have built IGI’s reputation over 37 years on the belief that the gap between stated values and lived conduct is always visible to clients, to peers, and ultimately to the market.

We intend to keep our conduct and our values on the same side of that gap.

On AI, as on everything else.

Whole Agreement

These terms and conditions represent the whole agreement between you and IGI concerning your use and access to IGI websites and your use and access to the documents, links, models, The Imagemaker™ Intelligence and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth of Australia or any State or Territory of Australia. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

If you have an interest in licensing our services and products for commercial use, please contact our Asia / Pacific Head Office at contact@imagegroup.com.au.

Exclusion of Unenforceable Terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any jurisdiction, then such a clause shall not apply in that jurisdiction and shall be deemed never to have been included in these terms and conditions in that jurisdiction. However, if any clause above is legal and enforceable in any other jurisdiction, it shall continue to be fully enforceable and part of this agreement in those other jurisdictions. Any deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.